Amazon Might Cost a Return Payment at UPS Shops
Amazon packages to be delivered by UPS. (Michael Nagle/Bloomberg Information)
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STATEN ISLAND, N.Y. — Should you choose to return your Amazon buy at a UPS retailer, that transaction simply may cost you. In line with a brand new firm coverage, the e-commerce large is now billing clients a $1 charge if there’s a extra viable drop-off location close by.
“We at all times provide a free possibility for patrons to return their merchandise,” Amazon spokesperson Steve Kelly lately advised Enterprise Insider. “If a buyer would like to return their merchandise at a UPS Retailer when there’s a free possibility nearer to their supply handle, a really small quantity of shoppers could incur a $1 charge.”
UPS shops have been accepting Amazon returns free-of-charge for years, solely billing clients to have the courier decide up returns from their dwelling or to drop off packages at UPS Entry Factors, that are situated inside third-party companies, The Info reported.
In line with Amazon, the brand new charge is a part of an effort to trim returns prices and depend on UPS much less. However there are methods to keep away from it. Free returns are nonetheless being fielded at different drop-off places — together with Entire Meals, Kohl’s and Amazon shops.
To see which choices can be found for a return, clients ought to go to the “Your Orders” portion of their Amazon account. A drop-down menu will present which places are nonetheless free and which drop-off websites will incur a cost.
UPS ranks No. 1 on the Transport Subjects High 100 checklist of the most important for-hire carriers in North America. Amazon ranks No. 19 on the Transport Subjects High 100 checklist of the most important non-public carriers.
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